Feature List:

• In client area, the "resolution center" is added so as client has a history of all abuse issues opened by webhosting admins about his account.
• The admin can import unlimited abuse types/categories and send notifications to clients.
• The admin can choose different limits in products and servers where the MySql type of abuse will be active and the client will be notified about the Database size abuse.
• Mysql size abuse is created automaticly by the system with a cron job. No manual actions needed.
• Inodes of each webhosting account are also monitored. Notification to the client is sent and an issue is opened in resolution center anytime an account overtakes the cpu limits.
• Optionaly, CPU executions are monitored and abuse notifications are sent to clients, in order to reduce the execution, or alternatively to purchase a higher hosting plan. IMPORTANT: CPU executions are retrieved via 1H Hive, so this feature is only available for web hosting companies that use 1h hive. See more about 1h here.
• The email templates for each abuse type can be created according to your needs, via editor, in whmcs backend.
• A well organised Abuse Page is created for the admins in the backend, so there is a short and a full overview of all abuses. This way, all admin can have a full history of active or past abuses.
• Also in each client products page, you can see all active abuses. This is very important when supporting a client, so as you can have a fast overview of each client's product abuses.
• The Abuse Center system is added in intelligence search so as the admin easily finds any abuse.
• Note: The client doesnt have the ability to interact with support operators, like in the ticket system. Only admins can update any open abuse issue.